This is an article I first wrote 24 years ago about customer service, my son, and the national pastime. As it is now baseball season, I am pleased to re-publish the article once again this month. I often receive my best training in customer service in the most unlikely situations. My 6-year-old son, Taylor, Read more about Lessons Learned at the Ballpark[…]
When Randall was 18, he joined the U.S. Army as a military intelligence signals analyst and directly supported numerous military operations throughout the world. After the Army, Randall joined a large, cleared defense contracting firm where he supported missions that solved some of the intelligence issues after 9/11. He has an unparalleled level of expertise Read more about Randall Zapata on B2G and Protecting Data[…]
In this episode, Allan Adams joins Tim and Taylor to discuss how the SBDC can help your small business, minimizing the risk of failure, serving over 20,000 small businesses during the pandemic, and the role luck plays in small business success. Allan Adams has been the State Director for the Small Business Development Center at Read more about How the SBDC Can Help Your Small Business with Allan Adams[…]
One of the most effective ways to differentiate your business is by consistently providing an unparalleled level of service that keeps your clients coming back. This was the focus of our March SBM @Lunch with guest speaker and customer experience expert, Theo Gilbert-Jamison. For those of you who missed it, Theo explained the importance of Read more about Elevating the Customer Experience to Grow Your Business[…]
I believe I spent roughly the first two-thirds of my life thinking and learning. Gaining intelligence. Thinking about sports and learning Algebra as a teenager. Thinking about work and learning a trade in my twenties. Thinking about family and learning to be a good dad and husband in my thirties and forties. And then there Read more about Book Review: Think Again[…]
As a university alumnus, how often do you hear from your alma mater? I receive some type of communication from my alma mater almost weekly. It ranges from timely updates from the Tulane University president, fundraising solicitations from the development office, and frequent invitations to attend a variety of university alumni events both here in Read more about How Are You Treating Your Employee Alumni?[…]
Jeff Cunningham works with entrepreneurs and visionaries to help them design and achieve ambitious deals and build and sell profitable companies. He created a business model for developing a Proactive Legal Plan™ to make the legal relationship predictable, efficient, and affordable for businesses who watch their cash flow first. A Partner at Parker Poe Adams Read more about Helping Small Businesses Make Money with Jeff Cunningham[…]
I published my third book, “The Meeting” last November. This is an excerpt from the book and one of my favorite chapters. The setting is a one-day peer group meeting. Bud is the group Chair and Tex is one of his group members. The group is in Executive Session when members bring strategic issues/decisions to Read more about He’s a Terrorist: An Excerpt from The Meeting[…]
Some of the happiest days of my 20-plus year executive coaching career have been seeing a business owner client successfully exit their respective business. Sometimes it has been a retirement. Other times, it has been a transition of the business to a family member or key employee. But the best exits have been when a Read more about Book Review: The Art of Selling Your Business[…]
Founder and President of SalesReformSchool™, Adam Shapiro helps individuals and companies improve sales performance by on-boarding or “in-boarding” customer-facing individuals, teams, and enterprises. Mostly, this means helping clients integrate brand and other marketing efforts into their sales conversations, tools, and processes. Adam earned a Juris Doctor from the University of Georgia after graduating cum laude Read more about Sales Preparation, Professionalism, & Clowning Around with Adam Shapiro[…]