This is an article I first wrote 28 years ago about customer service, my son, and the national pastime. It is the best example of “Unreasonable Hospitality” I have ever experienced. As baseball season is now upon us, I am pleased to republish the article once again this month. I often receive my best Read more about Lessons Learned at the Ballpark[…]
If you’ve ever thought, “If only my team could read my mind,” then The Business Playbook by Chris Ronzio was written for you. Ronzio, the founder of Trainual, makes a compelling case for why documenting your business processes isn’t just a nice-to-have—it’s a must-have if you want to scale, step away from day-to-day operations, or Read more about Book Review: The Business Playbook[…]
“Do I not destroy my enemies when I make them my friends?” President Abraham Lincoln said this in response to an elderly lady who had chastised him for not calling Southerners, whom he had referred to as fellow human beings who were in error, irreconcilable enemies who must be destroyed. I have always been highly Read more about Embrace Your Enemies[…]
Outlive: The Science and Art of Longevity by Peter Attia is a thought-provoking exploration of how we can live longer, healthier lives, focusing not just on lifespan but also on healthspan—the period of life spent in good health. Attia, a renowned physician, dives deep into the science of aging, offering a roadmap for optimizing our Read more about BOOK REVIEW: OUTLIVE[…]
Nearly ten years ago, the DIRECTV “Settler” commercials gained significant popularity on television. These ads motivated me to write this article about the challenges of settling in business. Although the commercials are now a decade old, I still notice many small business owners who are “settling” far too frequently. Check out the commercials at the Read more about Are You a Settler?[…]
In Reset, Dan Heath offers a fresh and insightful perspective on how individuals and businesses can navigate significant transitions and difficult challenges. Whether you’re dealing with a stagnating business, feeling burnt out, or simply yearning for a fresh start, this book provides a road map for meaningful transformation. Heath’s central thesis is that people often feel Read more about BOOK REVIEW: Reset[…]
In 10X Is Easier Than 2X, Dan Sullivan, renowned coach to entrepreneurs, teams up with organizational psychologist Dr. Benjamin Hardy to challenge conventional growth strategies. This isn’t your typical business book about scaling—it’s a mindset shift that encourages you to rethink how you approach success, time, and effort. The book’s central idea is deceptively simple: Read more about Book Review: 10X Is Easier Than 2X[…]
This is the time of year when we make New Year’s resolutions for ourselves. The most popular include weight loss, exercise, and being nicer to our in-laws. Twenty years ago, I first published this article. I think it’s as relevant today as it was in 2006. What about your business? Have you made any New Read more about New Year’s Resolutions[…]
“Stop trying to motivate your employees,” I told Ryan as we settled down at our table at Chick-fil-A. Ryan is the general manager of a fast-growing small business in Atlanta. A week earlier, he contacted me to ask for help motivating his underperforming employees. “Nothing seems to be working,” he said in a frustrated tone. Read more about Stop Trying to Motivate Your Employees[…]
When my youngest son was in elementary school he was asked by his teacher what his dad did for a living and his response was, “he goes to a lot of meetings”. It was actually a very accurate answer. This past year, I have facilitated almost 100 different meetings with groups of five to 25 Read more about Top 10 Mistakes to Avoid in Your 2025 Meetings[…]