I often times receive my best training in customer service in the most unlikely situations. My 6-year- old son, Taylor, had been pressuring me for weeks to take him to a baseball game. At the time, I was still on strike as a major league baseball fan. Hence, I decided to take him to see the local team play in the College Baseball Regional Championships. The game was terrific. It had all the elements that have made Read more about Lessons Learned at the Ballpark[…]